Question 1

Does Ellie read my emails?

Accepted Answer

No, Ellie doesn't access your emails. You can provide Ellie with some example email data so that the AI will match your style better, and when replying to a thread Ellie will read the most recent replies so that it can generate some context and create the most relevant reply.

Question 2

What browsers are supported?

Accepted Answer

Ellie is available as a Chrome, Firefox or Edge Extension. Visit the downloads page for more information.

Question 3

What email clients are supported?

Accepted Answer

So far Gmail, Outlook and Fastmail are fully supported, but you can use the toolbar popup to generate a reply to emails in other clients. We'll roll out full support for other web-based clients soon.

Question 4

Why is there a limit on the number of replies?

Accepted Answer

Training AI and generating content costs a fair amount of money. We're a small team without external funding so we have to charge for our work! You can sign up for one of our paid plans to get more replies.

Question 5

Why did you make this?

Accepted Answer

We think that there is a power imbalance in email. Although its one of the most useful inventions of all time, as a single email user, you have no control over who can email you, or what they can put in front of you to briefly grab your attention. At least by using Ellie we can claw a small amount of power back, by automating our replies to these automated emails, so that they can no longer monopolise our time.

Question 6

How does teaching Ellie new information work?

Accepted Answer

You can provide Ellie with documents or URLs. Ellie will read the documents and crawl the URLs to learn the information. If Ellie thinks that some of the information that it has learned is relevant to the email it's currently replying to, then it will intelligently include that information in its reply.

Question 7

I don't want you to read my private emails!

Accepted Answer

We believe everyone has a fundamental right to the privacy of their data. Your email replies are only used by Ellie to generate a response. We don't store the email data and promise to never share, sell, or do anything shady with your data. We're independent developers with no investment or outside funding, so we survive by building cool products and getting people to pay for them without sacrificing our ethics.

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