Question 1

Does Ellie read my emails?

Accepted Answer

Yes — that's how she drafts replies. With your permission, Ellie reads the threads in your connected Gmail or Outlook so she can categorise them and write replies in your voice. Drafts sit in your Drafts folder, and nothing sends until you say so. Ellie does not store your email content on our servers, share it with anyone, or use it to train AI models. Each thread is read at draft time and discarded once the draft is written. You can disconnect your account at any time from your Ellie dashboard.

Question 2

What browsers are supported?

Accepted Answer

Ellie is available as a Chrome, Firefox or Edge Extension. Visit the downloads page for more information.

Question 3

What email clients are supported?

Accepted Answer

Ellie fully supports Gmail and Outlook. Drafts appear natively inside your existing inbox — no new app, no new workflow.

Question 4

Why is there a limit on the number of replies?

Accepted Answer

Training AI and generating content costs a fair amount of money. We're a small team without external funding so we have to charge for our work! You can sign up for one of our paid plans to get more replies.

Question 5

Why did you make this?

Accepted Answer

Email is one of the most useful inventions ever, but the deal is rigged: anyone can put anything in front of you, and the only person who pays for that is you, in time. We built Ellie to flip that — by drafting your replies in the background, in your voice, so the inbox stops being the first hour of your day. You wake up to drafts; you skim, tweak, and send. Some people use Ellie to overcome reply anxiety, or as a tool to help with dyslexia, or just because writing in English (or any other language) doesn't come easily to them.

Question 6

How does teaching Ellie new information work?

Accepted Answer

Three ways. Documents and websites: point Ellie at a file (PDF, DOCX, TXT, etc.) or a URL and she'll read or crawl it, summarise the policies and product details, and use that information when a reply needs it. Re-indexing happens automatically. Structured data uploads: upload a CSV, spreadsheet, or export from your CRM, helpdesk, or order system. Ellie keeps the per-record structure, so when a draft needs a specific fact (renewal date, plan tier, ticket status, order number) she can look it up cleanly rather than guessing. API integrations (coming soon): connect your CRM, helpdesk, billing, or e-commerce tools directly so Ellie pulls the live record at draft time. On top of all of that, Roles let teams who wear different hats give Ellie a different knowledge base and tone per role. Ellie won't make up facts that aren't in her source material — if she doesn't know, the draft says so.

Question 7

I don't want you to read my private emails!

Accepted Answer

Your email content is never used to train AI models — not ours, not OpenAI's, not anyone else's. It's only used to generate the draft you're asking for, and never leaves our secure backend. We don't store your email content on our servers, and we promise never to share, sell, or do anything shady with your data. We're independent developers with no investors and no incentive to do otherwise — see our security page (/security) for the technical detail.

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