Crisp is a flat-priced chat and inbox with a free plan, and its AI answers from content your team provides. Ellie Desk writes that help centre from your product, keeps it current when you ship, and puts every product you run in one inbox rather than one workspace per website.
Crisp is flat-priced chat, one workspace per site. Ellie writes your help centre and runs every product from one inbox.
No card needed. Your trial includes Support, three products and your whole team.
you run several products and don't want a separate workspace for each, you'd like the help centre written and kept current for you, or you want AI conversations included in your plan rather than drawn from credits.
you run one website and want the lowest price for a chat inbox (Crisp's entry plan is $45 a month per workspace, as of November 2026), you want a free plan with a human inbox, or you need channels beyond email and website chat today.
Crisp details from crisp.chat, checked 3 November 2026. Spotted something out of date? Tell us and we'll fix it.
Crisp gives each website its own workspace, with a discount on extra workspaces. Ellie Desk puts every product in one inbox and on one bill, each with its own help centre, website chat and support address, at $29 a month for each extra product.
Crisp's AI answers from the content your team provides. Ellie writes your help centre from your product, re-captures screenshots when screens change, checks it against every release once your code is connected, and links the articles she used in every answer.
As of November 2026, Crisp meters AI in credits, worth roughly 90 to 1,350 conversations a month depending on plan. Ellie Desk includes a set number of conversations a month in every plan with Support, and a conversation counts once however long it runs. At the limit you're never charged automatically.
Crisp, like Ellie Desk, doesn't charge per seat, and its list prices are lower, even for three websites. Its free plan gives two people a working chat inbox, which Ellie Desk's Free plan doesn't. If you run one site and write your own help content, Crisp is good value.
Like for like: three products, two people answering, about 300 AI-answered conversations a month. List prices as of November 2026, excluding tax.
Starter with two extra products ($29 each) plus the Support add-on, billed yearly ($216 billed monthly): three products, email and website chat, and enough seats and Ellie conversations for this example. No seat fee and no charge per answer.
Three workspaces at $45 each, one per website, before Crisp's discount on extra workspaces, as of November 2026. AI replies draw on each plan's credits.
On list price, Crisp costs less than Ellie Desk with Support, even for three websites.
Run both while you try Ellie. Give her your website and your help content's address; she imports it as drafts and writes the rest from your product. When you trust her drafts, forward your support email and swap in Ellie's website chat.
On list price, yes: Crisp's entry plan is $45 a month per workspace as of November 2026, and three products need three workspaces ($135 before Crisp's discount). Ellie Desk Starter with two extra products and Support ($182 a month billed yearly) covers all three in one inbox, with the help centres written for you.
Yes. Start Ellie on email, watch her drafts, then swap the website chat when you're ready. Past Crisp conversations stay in Crisp.
A conversation counts once in a month if Ellie replied to your customer at least once, however long it runs. Spam, drafts and notes for your team, and conversations handed to a person before Ellie replied don't count. At your plan's limit Ellie keeps drafting for your team and stops replying to customers until next month. You're never charged automatically; top up or move up a plan if you want.
Start free for 14 days. Support, three products and your whole team included. No card.
Start free for 14 days