Founding offer: 50% off your first year

Support that knows your product. For every product you run.

Ellie answers your customers by email and chat from a help centre she writes from your product and rewrites when you ship. When a person is needed, she hands over with the whole story and a reply ready to send.

Start free for 14 days See how it works

No card needed. Your trial includes Support, three products and your whole team.

The Ellie Desk inbox with conversations from three products. An Inspectifi customer was charged twice; Ellie has handed over with what they need, what they were told and a suggested reply.

The problem with AI support

An AI agent is only as right as your docs were the last time someone updated them.

Most support bots answer from articles a person keeps up to date. Ship a change, forget one article, and the bot confidently tells customers the old way. Ellie starts from the other end.

Other AI agents

  • Answer from articles your team writes and maintains by hand
  • Find out a feature changed when a customer complains
  • Charge you per seat, then again per AI answer

Ellie

  • Writes your help centre from your website and code, with real screenshots
  • Rewrites the affected articles when you ship, so tomorrow's answer is already right
  • Shows the articles she used and how sure she was, every time
A conversation in Ellie Desk. A customer asks whether Ellie can write drafts that sound like them; Ellie's reply is shown with its confidence and the help articles it came from.
What your team sees: Ellie's answer, how sure she was, and the articles it came from.

Handover

Ellie knows when she doesn't know.

Refunds, bugs and anything not in your help centre go to a person. Ellie asks enough to understand the issue first, then hands over so nobody has to ask the customer again.

A brief, not a transcript
What they need, what they expect, what they were told, and a suggested first reply.
You set how sure she must be
Below your threshold, Ellie drafts for your team instead of replying.
Drafts first, then let go
Start with Ellie drafting every reply. Let her answer on her own, inbox by inbox, when you trust her.
Handover settings: a slider for how sure Ellie must be to answer on her own, who gets the handover, and the reply time customers are promised.

For founders with more than one product

Three products. One inbox. One price.

Most help desks charge per seat, per site and per AI answer, so three side projects cost you three times. On Ellie, every product gets its own help centre, chat and support address, and you answer them all from one inbox.

Three products, two people, 300 AI-answered conversations a month

Help Scout 2 users, 2 extra inboxes, 2 extra Docs sites, $0.75 per AI resolution
$335/mo
Intercom Fin 2 seats, $0.99 per outcome; several brands need the Expert tier
$355/mo
Ellie Starter + Support 3 products (2 extra), 3 seats, 500 Ellie conversations included
$182/mo $91 in your founding year

Public list prices, November 2026, billed yearly where offered. Your numbers will vary; the shape won't.

Channels grouped by product: Ellie, Ellie Docs and Inspectifi, each with a website chat and Inspectifi with its own support email.

How it works

Live in one sitting.

  1. Add your products

    Paste your websites. Ellie writes a help centre for each one, or imports the one you already have from its web address.

  2. Connect email and chat

    Forward your support address to Ellie and paste one line on your site for chat. Customers keep writing to the address they know, and replies come from it.

  3. Try her, then go live

    Ask Ellie real customer questions before anyone else does. Go live when her answers are right.

Built for a real support team

Everything else you'd expect, and a few things you wouldn't.

Website chat settings with colour, greeting and a live preview of the chat.

Website chat in your colours

Your greeting, your colour, the sites it may appear on. A live preview while you edit.

The send-as step: verify your sending domain so replies come from your support address.

Replies from your own address

Add two DNS records and replies come from support@yourcompany.com, signed so inboxes trust them.

Website chat security settings: how signed customer details work, with server code samples and a signing secret.

Customer details you can trust

Your server signs who the customer is. Ellie only uses signed details for account answers, so nobody can type their way into someone else's.

A French conversation translated to English for the team, with replies going out in French.

Every language, one team

Customers write in theirs. Your team reads and replies in yours, and the customer gets it back in their language.

  • Saved replies and labels
  • Working hours and away messages
  • Spam and junk filtering
  • Roles and per-product access
  • Stripe, PostHog and your own app data beside each conversation
  • "Did that help?" check-ins before a chat closes
  • Teach Ellie: turn a handed-over question into a help article
  • A phone-friendly inbox

Pricing

One price for your whole team.

Help centres on every plan, with support as an add-on to any paid plan. No per-seat fees and no per-resolution bill: we count conversations, and we never charge you automatically for going over.

Free

Try a help centre

$0 /mo

No support inbox

Start free
  • 1 product, 1 seat
  • Help centre on an Ellie address
  • Support during your 14-day trial only
  • Ellie branding

Starter

Founders with a few products

$65 /mo

+ Support $59/mo

billed yearly

Start trial
  • 1 product, 3 seats
  • Email and website chat
  • 500 Ellie conversations a month
  • Your own domain, no branding
  • Extra products $29 each
Most teams

Growth

Small teams

$149 /mo

+ Support $99/mo

billed yearly

Start trial
  • 3 products, 10 seats
  • 2,000 Ellie conversations a month
  • Stripe, PostHog and app data
  • Developer and internal docs
  • Everything in Starter

Scale

Busy support

$375 /mo

+ Support $199/mo

billed yearly

Start trial
  • 10 products, unlimited seats
  • 5,000 Ellie conversations a month
  • Everything in Growth
Founding offer: 50% off your first year, for the first 50 teams. Applied at checkout after your 14-day trial. No card to start.

Prices in USD, excluding tax.

Compare

How Ellie compares

Ellie Intercom FinZendeskHelp ScoutProductlane
Where AI answers come from A help centre Ellie writes from your product Articles you write Articles you write, or drafts from past tickets Articles you write Your docs, code and tickets
Answers updated when you ship Yes, on every release When someone edits the article When someone edits the article When someone edits the article Yes, from commits
Screenshots kept current Yes, captured from your app No No No No
Several products on the entry plan +$29 a month each Expert tier only Higher plans only +$10 per inbox, +$20 per Docs site Scale plan only
Per-seat fee None From $29 per seat From $55 per agent From $25 per user $29 per user
AI answers Included, never billed automatically $0.99 per outcome About $1.50 to $2.00 per resolution $0.75 per resolution $0.79 per resolution after the allowance

From each vendor's public pricing and product pages, November 2026. Check them before you decide; prices change.

Questions

What's an Ellie conversation?

A conversation where Ellie replied to your customer at least once that month. It counts once, however long it runs. Spam, drafts and notes for your team, and conversations handed to a person before Ellie replied don't count.

What happens if we hit the limit?

Ellie keeps drafting for your team but stops replying to customers until next month, and the chat offers to connect them with a person. You're never charged automatically. Add 500 more for $29 or move up a plan if you want.

Do I need a help centre first?

No. Start with your website and Ellie writes one, or give her the address of the one you have now and she imports it. Connect your code later and she keeps it current as you ship.

Does it work with our existing support email?

Yes. Forward your support address to Ellie. Customers keep writing to it, and once you add two DNS records, replies come from it too.

Which channels can customers use?

Email and a chat on your website or app today. WhatsApp, Slack, Instagram, SMS and Teams are on the way; tell us which you need from the channel picker.

Will Ellie make things up?

She answers only from your published help centre and shows which articles she used. When she isn't sure enough, by the threshold you set, she drafts for your team or hands over instead of guessing.

Is this the Ellie email assistant?

No. Ellie Desk is for customer support teams and lives with Ellie Docs in one workspace. The Ellie assistant for your own Gmail or Outlook inbox carries on as it is.

Your next support reply is already written.

Start free for 14 days. Support, three products and your whole team included.

Start free for 14 days

Only need a help centre? See Ellie Docs