Ellie Desk is a shared inbox for customer support — with every reply drafted by the same AI that already knows your product, your docs, and every past ticket. No more starting from a blank reply box. No more repeating the same answer for the hundredth time.
Early access · no spam, ever · we'll email you the moment it's ready
Building on Chatwoot's proven open-source inbox, with Ellie's AI wired in from day one.
Most helpdesk tools give you a fast way to type an answer. Ellie Desk gives you the answer, already written — pulled from your knowledge base, your past tickets, and (if you're also on Ellie Docs) your actual documentation.
Email, chat, and web widget conversations in one place, with proper ticket lifecycle, assignment, and SLAs — not a spreadsheet of open threads.
Every incoming message gets a draft reply in your voice, grounded in your knowledge base — not a generic AI guess. You review, tweak, send.
Resolve a ticket, click once, and Ellie drafts a help article from it — so the next customer with the same question never has to ask a human. That loop is the whole point.
Shipped a product fast — maybe vibe-coded with Lovable, Bolt, or v0 — and now users are emailing you directly. Ellie Desk gives you a real inbox with AI doing the first draft, without hiring your first support hire.
Already running a helpdesk and drowning in repeat questions. Ellie Desk plugs AI drafting into your existing workflow — agents review and send, instead of typing every reply from scratch.
We're onboarding the waitlist in small batches as we finish the early-access build. Join now and we'll email you when your spot opens up.
No — Ellie Desk is a separate, standalone product for customer support inboxes. Ellie's original email assistant for your personal Gmail/Outlook inbox continues as-is.
No, Ellie Desk works standalone. But if you also run Ellie Docs, Desk's AI drafts get grounded in your published docs automatically, and resolved tickets can become new doc articles in one click.
Ellie Desk is built on Chatwoot, a proven open-source support-inbox engine, with Ellie's AI layered on top for drafting, knowledge grounding, and the ticket-to-docs loop.
